I Don't Like Angry People

I had a very angry foreign customer this morning. The type who is so angry he throws stuff at his teller. Alright, he only threw papers, but still.

For those too lazy to order new checks, for each transaction they need to make, they just waltz into the bank and have us make a cashiers check for them. I can understand ordering a few-- we got one for our safety deposit for the apartment. However, there are the customers who are so reluctant to use their own checks, they come into the bank for every check they need to right. Their monthly rent, the gas bill, the money they owed their brother for fixing the deck... everything.

So, a family walks in (man, wife, their daughter) and asks for a cashiers check for August rent. Their apartment company has some funny impossible to spell name and I mixed up and 'A' or an 'E' when I printed it out. So, the guy is very unhappy and has me print another, and apparently there is an 'S' wrong somewhere on that one. So, he yells and insults me and throws his papers at me and continues yelling for a while. Since I kinda like my job, I kept composure-- asked if he'd prefer another teller complete the transaction or if he could stop yelling and let me print out another one.

My supervisor appears next to me.
The security guard from the branch materializes beside the irate customer.
Needless to say his wife is absolutely mortified.

So, I quickly print off a third check, and my supervisor signs it and sends him out before he has a chance to read it. We put a note on his account profile Is rude and aggressive towards associates -- very satisfying teller pay back. And I get props for keeping my cool.

The first week in August is 'fiesta'. Our neighbors gave us a brochure with a few details and stressed the importance of staying uptown-- much more 'classy' there. My coworkers have gone on and on about how late the bars are open and how awesome the parties are. I don't know what quite to expect. I was hoping on cashing in on the parade and ethnic food aspect of the whole festivities. We'll see what unveils.